InHouse services

InHouse educational programs can be organized as one-day or multi-day seminars, trainings and workshops and are always specially adapted to the specific needs and expectations of clients. In addition to basic training, we also organize accompanying activities (preparatory and follow-up) with the aim of longer-term educational effects.

Preparatory activities

• preparatory questionnaire with 10-12 questions for the participants of the education
• preparatory task
• interview with one of the participants of the seminar

Interactive training - live and online

• half-day trainings
• one-day trainings
• multi-day trainings
• multi-modular development programs

Follow-up activities

• creation of a follow-up task with trainer's comments
• follow up training - live and online

We conduct InHouse trainings from of all key business areas:

• Management
• Leadership skills
• Coaching
• Soft skills
• Selling skills
• Communication skills
• Project management
• Marketing and PR
• AI – Artificial Intelligence
• IT
• Finance
• HR
• Supply Chain Management
• Design Thinking
• Scrum, Agile, Six Sigma, Kanban
• Digital transformation
• Quality control
• Stress, Mindfulness & Wellbeing
• Preparation of projects for EU funds
• Taxes, auditing and accounting
• SQL, Database Design
• the rest

InHouse educational programs are held exclusively with lecturers with whom we continuously cooperate, who are leading experts in their field, proven through the lectures held and excellently evaluated by the participants. This is precisely the guarantee of quality and methodology by which the Mirakul Education Center works. Our lecturers are flexible with regard to the dates and locations of lectures and the online platform, so we try to adapt as much as possible to the needs of our clients, i.e. the time, location and space that suit them.

Coaching is a development tool based on a meaningful conversation between coach and client that inspires them to get out of their comfort zones and take initial steps towards what they want to do and be. In cooperation with certified experts, we can offer clients individual and team coaching services.

Individual coaching

Individual coaching is a form of individual development that can be applied to various developmental challenges. We distinguish between coaching focused on improving skills and performance (skills & performance coaching), developmental coaching that prepares individuals for their current or future position, and transformative coaching that helps an individual solve broader personal challenges.

Team coaching

Teamwork, proactive relationship creation and synergy between team members and their stakeholders is the only way to continuously achieve organizational goals.

Through the process of team coaching, we help teams in the organization to understand and accept their goals, to effectively cooperate and use their differences in achieving goals, and to manage relationships with all their stakeholders (shareholders, management, employees, customers, suppliers, regulators, etc.). The goal of every team is to get an output that is greater than the sum of the individual inputs - to get cohesion so that the joint result is something that no individual could do alone.

You can find more about coaching as a tool and our database of certified coaches at: Coaching

Recognizing the diversity of business processes and client needs, Mirakul Education Center offers services aimed at development of internal business and talents with the application of AI technology through strategic and specialist consulting services and hands-on training programs.

Learn to apply AI technology where you need it most and reduce costs and optimize business processes. Some of the possible areas for consulting are:

• Development of AI strategy in accordance with the company strategy
• AI in the field of human resources management
• AI in marketing
• AI in finance
• AI in sales

We are aware that business strategy varies significantly depending on the specific industry, size of the organization and business goals. For this reason, we adapt our approach to the needs of each individual client, relying on the application of proven methodologies and best practices.

In order to get the best possible insight into the performance of your teams and guidelines in which segments the teams need to be strengthened, we also offer a team assessment service.

The assessment service of development and assessment teams includes defining and working on the following points:

• Number of participants
• Number of competencies observed
• Creating a competence model with defined behaviors if it does not exist
• Defining the number of exercises to assess competences
• Defining the form of the report as the client wants
• Defining the number of psychometric tools to be used in the assessment process
• Individual or group recommendations after the process
• Involvement of the client's representative as an appraiser and the necessary training

The team assessment process includes working with each individual person from the team who goes through the Assessment and Development Center and should be observed by at least two assessors. Most often, 2 pairs of assessors are involved, with the participants alternating so that one exercise is performed by one pair, and the next by the other. In this way, the objectivity of the evaluation process is ensured.

After defining the mentioned points by the client and conducting discussions with experts so that the assessors can get the best possible insight into the client's needs, the final price of the service will be defined.

• A CHALLENGE MOST LEADERS FACE

Most organizations have capable managers who, for the most part, still fail to achieve organizational goals within the planned period. Even when they are focused and effective, they sometimes fail to work as a team due to a lack of open discussion and coordination. It happens that instead of organizational goals, the team works to achieve individual goals. Team members do not focus on what is important because they do not enter into discussions about important issues, are not committed and do not hold each other accountable and The leader faces missed deadlines and failure to achieve organizational goals.

• WHAT WE DO

We start with a core team that conveys the mentality, behavior and culture to other employees in the organization. At the workshops, we address problems that limit the effectiveness of the team. The approach is not training but collaboration that involves inspiring, encouraging and empowering team members during workshops and individual meetings/calls. We work with teams consisting of 6-12 members to better understand their dynamics, and we strengthen the relationships between team members by building trust, engaging in conflicts, achieving commitment, accepting responsibility and focusing the team on the team result.

• EXPECTED RESULTS

The program results in team alignment, its members are dedicated and focused on key priorities. Your managers become motivated, aligned and fulfill their role by taking responsibility for all aspects of their work. They have a clear insight into the priorities and their role in their implementation. Instead of prioritizing the goals of their organizational unit, managers are focused on the goals of the organization, a You can devote yourself to the most important aspects of the business.

• WHY WE THINK WE WILL ACHIEVE A POSITIVE CHANGE IN BEHAVIOR

The program is implemented Roko Vodopija, who uses 20+ years of work experience as a manager, consultant and trainer, and the ultimate goal is not the transfer of knowledge, skills and concepts, but encouraging positive behavior change. Our expert is distinguished by a unique combination of a structured approach and practical implementation derived from experience in management, consulting and training. I engage with executive and operational teams and use my experiences to discuss the teams' real situations.

More information at the link: How to increase team effectiveness

With the aim of expanding the talent profile, with this service we help clients to define talents and their career path.
Proposed plan of key events in the Talent and Succession Management process:

• 1 on 1 meetings - Feedback Dialogue between leaders and employees about goals, feedback, development based on performance, potential and career aspirations.
• People Days – Leadership Team discussion on performance and potential, development and career plans for key talents, succession, reward and promotion plan.
• Surveys (data collection) – Short, regular surveys on engagement and performance indicators.
• Leader assessments (talent identification)
• 360 feedback
• Applied analysis of results in the planning of HR activities and projects
• Development – ​​Constant communication and training to support leaders and employees